Please read these Terms & Conditions carefully, as they govern your use of the services provided through our website. By visiting or making a purchase on our platform, you agree to be legally bound by the terms set forth below.

Introduction

www.labelsugandhakhurana.com ("Website") is an e-commerce platform owned and operated under the laws of India. Your use of this site indicates your acceptance of the terms, conditions, and notices stated here. We reserve the right to refuse or terminate access to the website at our discretion.

These terms may be modified or updated from time to time. We will notify you of significant changes via the site, and your continued use of the services implies your acceptance of the revised terms.

User Agreement

By using our site, creating an account, or purchasing from Label Sugandha Khurana, you agree to the terms outlined herein, along with any additional policies or guidelines posted on the website. In case of conflicting terms, the specific product or service-related terms will take precedence.

"User," "you," or "your" refers to the end user. "We," "us," or "our" refers to Label Sugandha Khurana.

User Account, Password, and Security

When you register, you will receive login credentials. You are solely responsible for maintaining confidentiality and for all activity that occurs under your account.

You agree to:

  • Notify us immediately of unauthorized account use.

  • Ensure proper sign-out at the end of each session.

We are not liable for losses arising from your failure to comply.

Services Offered

Our website enables you to browse and purchase original clothing and accessories. Upon placing an order, we will process and ship the products to you. All services are subject to payment being received in full.

Privacy Policy

By using our services, you confirm that you have read and agree with our Privacy Policy. Your continued use of the site is considered acceptance of any updates to that policy.

Communication & Subscriptions

By placing an order or subscribing, you agree to receive administrative and promotional emails. You may opt out of promotional content via the unsubscribe link in any email. We do not assume responsibility for missed communications or offers due to unsubscribing.

Permitted Use

You agree not to reverse engineer, reproduce, republish, modify, or commercially exploit any content from our website without explicit permission. Limited sharing is allowed with proper credit to Label by Sugandha Khurana.

No Compensation Policy

We do not offer compensation for:

  • Minor variations in product appearance

  • Delivery delays due to external circumstances

  • Missed promotional offers

  • Unavailability of stock

  • Courier issues

  • Expired vouchers

Unreasonable claims may lead to order cancellation or account suspension.

Product Exactness Disclaimer

While we strive to match the product images shown, variations may occur due to lighting, screen settings, or design enhancements. We reserve the right to make changes in material, size, or color based on availability without prior notice.

Intellectual Property Rights

All content, including logos, designs, text, images, and code, is the property of Label Sugandha Khurana and protected under applicable IP laws. Unauthorized use is strictly prohibited.

Links to Third-Party Sites

External links may be provided for your convenience. We do not endorse or assume responsibility for the content or policies of third-party websites.

Indemnity

You agree to indemnify and hold harmless Label by Sugandha Khurana from any losses or claims arising from your misuse of the website or violation of these Terms.

Pricing

All prices are listed in INR (Indian Rupees) and are subject to change without notice. Prices may vary by location or product availability.

Shipping & Delivery

Ownership and risk transfer to you once the package is handed over to the courier. We attempt a maximum of three deliveries. If unsuccessful, your order may be canceled. Delivery may be delayed due to factors beyond our control. See our Shipping Policy for full details.

Termination

We reserve the right to suspend or terminate your account or access if any terms are violated. You are responsible for any pending dues at the time of termination.

Governing Law

These terms are governed by Indian law. All disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction — e.g., Delhi, Mumbai, etc.].

Headings for Reference

Headings are used for convenience only and do not affect the interpretation of any clause or section of these Terms.

Interpretation

Terms apply equally in singular/plural forms. Pronouns include all genders. Words like “includes” and “including” mean “without limitation.”

Severability

If any clause is found invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

Unauthorized Charges

If you find unrecognized charges on your card related to our site, please first check with others in your household or workplace. If unresolved, contact us within 60 days to initiate an investigation.

Fraudulent or Loss to Business Behavior

We monitor for suspicious activities and reserve the right to cancel orders or block accounts that:

  • Use fake contact details

  • Repeatedly refuse orders

  • Request excessive refunds or compensation

  • Engage in voucher abuse or manipulation

Bulk Order Cancellation

We reserve the right to cancel orders deemed “bulk” based on quantity, destination, or intent for resale. Promotional vouchers used in such orders may not be refunded.

Pilferage Claims

Claims must be raised within 48 hours of delivery. Retain the packaging and provide clear images to support your case. Claims without sufficient evidence may be denied.

Contact Us

For any questions or disputes related to these Terms:
📧 sugandha.vkhurana@gmail.com
🕙 Monday to Friday, 10 AM – 6 PM